Many of the services included in the ProCare Managed IT services are available a la carte. Syntech’s IT solution consultants and engineers will work closely with you to make sure your particular needs are met. To get the IT support your business needs, trust Syntech Group to deliver flexible and simple solutions.
Managed IT services from Syntech provide layers of IT support coverage. We have applied the IT principles that are used in modern corporate environments and tailored them to suit today’s small and mid size businesses. Our managed services deliver complete network support including system maintenance, Help Desk services, remote and on-site support, all while our 24×7 monitoring gives you the piece of mind that IT problems impacting your business are a thing of the past.
Small Business IT Services
|15 – 20 Users||25 – 99 Users||100 – 255 Users|
|Proactive Desktop and Server Support|
|IT Strategy Planning|
|Customer Advocate Dedicated IT Coordinator|
|IT Project Planning|
|Coordination with in-house IT Staff|
Our help desk is staffed with US based support, available via the phone, email, and direct through our remote support portal. Your IT issues are important to us and we strive to address issues immediately. Gone are the days of waiting days for IT support to resolve a problem. Our typical connection time is less than 2 minutes to talk to a help desk support professional. Most issues are resolved in under 10 minutes. Our Help Desk staff is equipped to resolve most desktop, server and network issues.
Proactive Desktop and Server Support
Syntech monitors and manages your systems to ensure they are kept current with the latest software updates. We proactively maintain systems to ensure they are running efficiently; our background maintenance services ensures your systems perform to the highest level possible. Systems are kept up to date with the latest Microsoft updates as well as anti virus and many other 3rd party applications.
Every managed services client has access to a management portal which allows for centralized access to all desktop and server resources. Our portal allows in house staff the ability to provide support, review system performance, and open support tickets directly with our Help Desk.
IT Strategy Planning
Ensuring the capabilities and direction of the technology plan is in line with the business objectives are critical as your business grows. Syntech Group works with business owners and stake holders to ensure technology decisions are being made that facilitate growth and agility.
Customer Advocate/ Dedicated IT Coordinator
Syntech Group customers are assigned a Customer Advocate/Dedicated IT Coordinator, a single point of contact to make sure your issues and concerns are addressed. Your Customer Advocated understands your IT needs as well as your business. They will provide you with day to day quotes for your IT products and ensure that the technology you’re purchasing is compatible with your environment. Your Customer Advocate will also negotiate with manufacturers on your behalf…getting you the best prices. Your Customer Advocate provides proactive communication to make sure you continue to be thrilled with Syntech Group.
Mid Sized businesses often rely on suites of applications to be competitive. To run efficiently these applications require maintenance and support which can be very time consuming and confusing. Syntech creates a centralized support center for all business applications. Our clients contact us and we coordinate the support effort and ensure resolution.
Syntech Group provides Executive level leadership as required. Our Virtual CIO brings senior level guidance and assists in strategic planning, participates in board discussions, and coordinates multiple entities into cohesive operating plans. Virtual CIO’s provide validation of technology plans and verify infrastructure, operations, and policy that will support high level business objectives.
IT Project Planning
IT Projects can be among the most complex and costly tasks that a mid sized business takes on. Ensuring their success is critical to maximizing ROI and achieving the goals of the project. Syntech Group offers experienced project managers to coordinate vendors, manage timelines and ensure the success of your technology projects.
Coordination with in-house IT Staff
If your business has an existing in-house IT staff, we will work in conjunction with your staff and augment our services into the areas you require. We will customize a support plan to ensure we are filling gaps where needed.